Support
Something wrong? Tell us.
This form reaches us directly and we read every message. Most answers are below first.
Report a problem
You do not need an account to use this. If you are signed in, your account is attached so we can look at your save.
Common questions
I cannot sign in.
Try a password reset from the account page. If you made your account before August 2026, it may have been on an account service the studio no longer uses — in that case the account page will say so plainly, and the fix is to create it again with the same email.
My save has disappeared.
Check you are signed in to the same account — the games keep your progress on the account rather than in the browser, and a signed-out browser is asked to sign in rather than showing an error. If you are signed in and it is still gone, use the form and include your account ID from the account page.
Do I need an account?
Yes — one free account, made on the account page, opens every game. The games have no sign-in of their own: you sign in here once and each one opens on your characters.
Is any of this paid?
No. Nothing in any IronVail game is for sale, there are no ads, and there is no subscription. If something ever asks you for money in one of these games, it is not one of these games.
Which browsers work?
Any current one. The games are built mobile-first and install to a phone home screen as web apps. Long Orbit is the exception: it plays with a keyboard, so it wants a computer.
Can I delete my account?
Yes — ask through this form from the address the account uses, and it is deleted along with its saves. See the privacy notice.
Or just email
If the form will not send, or you would rather not use it: trevor.vail3@gmail.com. It reaches the same inbox.